Shipping policy
Rorini shipping policy
At Rorini, we make sure to provide the best possible experience for our customers, that includes straightforward and clear shipping policies. We offer free shipping on all orders within the United Kingdom. At the moment, we do not ship internationally.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 6 to 11 business days (Monday to Friday).
- Estimated delivery time: 7 to 15 business days.
Carrier Services
We partner with the following carriers for deliveries:
- Royal Mail
- DPD
- UPS
- FedEx
Shipping Costs
Free Shipping: We offer free shipping on all orders, no minimum order is required.
Delivery Issues
If you experience any issues with your delivery, such as delays, lost packages or missing items, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track My Order page.
Questions?
Visit our Frequently Asked Questions page or contact customer service here.
Contact Information:
Store Name: Rorini
Business Name: NZF Digital
Company Number: 922 379 888
Address: 60 rue François 1er, 75008, Paris, FR
Email: support@rorini.com
Phone: +447490351554
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We will respond to your email within 24 hrs (Monday to Friday) — weekend messages will be answered on Monday.