How can I contact customer service?
You can reach our customer support team by filling the form on our contact page, directly via email at support@rorini.com or by phone : +447490351554
How long will it take to receive my order ?
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 6 to 11 business days (Monday to Friday).
- Estimated delivery time: 7 to 15 business days.
For more details please read our Shipping Policy here
How much does shipping cost ?
We offer FREE Shipping on all orders, with no minimum order requirement.
Where do you ship ?
At the moment we only ship within the United Kingdom
What payment methods do you accept ?
We accept the following payment methods:
- All major credit cards (Visa, Mastercard, American Express, Maestro...)
- PayPal
For more details, please read our Payment Policy here
Is it safe to use my credit card on your website ?
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.
The estimated delivery date is expired, where is my order ?
In 99% of cases, orders are delivered within the expected delivery time.
Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link: Track My Order
If you have not received anything 3 days after the expected delivery time, please contact us here.
What is your return policy ?
Our return policy is the following :
You can request a refund within 30 days after the purchased item has been delivered to you.
For more information, please read our Return & Refund policy here.